RETURN POLICY

Thank you for shopping with us! We take great care in handcrafting and packaging every order to ensure your incense reaches you in perfect condition.

 Order Cancellations

• Orders may be cancelled within 2 hours of placing them.
• Once your order has been packed or shipped, we’re unable to cancel it.

 Returns & Exchanges

• Due to the nature of incense products, we are unable to accept returns or exchanges for change of mind.
• If your order arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery with your order number and photos, and we’ll make it right.

 Refunds

• Refunds are issued for damaged, faulty, or incorrect items.
• Approved refunds are processed to your original payment method within 3–5 business days.
• Shipping costs are non-refundable unless the error was ours.