Shipping & returns.
Last updated: [date you publish]
Delivery within Australia
- We ship Australia-wide with Australia Post.
- Complimentary shipping on orders over A$75. For smaller orders, the Australia Post cost for your postcode is shown at checkout before you pay.
- Orders are packed and sent within [1–2] business days of payment. Australia Post delivery usually takes [2–6] business days after that, longer for regional and remote areas.
- As soon as your parcel is sent we email you the Australia Post tracking number. You can also see it under My account.
- We do not currently ship outside Australia.
Lost or damaged parcels
If your parcel has not arrived within 10 business days of dispatch, or arrives damaged, email [hello@misticaura.com.au] with your order number (and photos for damage). We will work with Australia Post and send a replacement or give you a refund.
Faulty or incorrect items
If an item is faulty, damaged, or not what you ordered, contact us and we will arrange a replacement or refund, including the cost of returning it. This is your right under the Australian Consumer Law, and it applies whatever our change-of-mind policy says.
Change of mind
[Choose ONE and delete the other:]
Option A: We accept change-of-mind returns of unopened items within [14] days of delivery. Return postage is paid by you, and we refund the item price once we receive it.
Option B: Because incense is a consumable product, we do not offer refunds for change of mind. This does not affect your rights for faulty or incorrect items.
Refunds
Approved refunds go back to your original payment method within 5–10 business days.
Contact
[Business name] · ABN [your ABN] · [hello@misticaura.com.au]